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WWDN – A Stove led project focusing on the development of a creative placemaking network for Dumfries & Galloway – is recruiting for the exciting NEW ROLE of Membership and Engagement Manager.
The Role: WWDN Membership and Engagement Manager
Duration: 18 months fixed-term contract
Hours: 21 hours per week (3-days)
Salary: £25,000 (pro-rata)
Location: Dumfries & Galloway
Reporting to: WWDN Director
Start Date: 15th April (or as close to this date as able)
About the Role:
The Membership and Engagement Manager is responsible for all aspects of association for WWDN membership. This includes working with a broad network of stakeholders and colleagues within and outside of the WWDN project and working with the WWDN Director to advocate and represent the network.
The postholder will oversee membership engagement and sign-up processes.
This will include the effective and efficient sign-up and processing of new and renewal memberships, implementing membership recruitment and retention strategies, reaching revenue targets and deepening engagement across network activity. Download the full job pack for further details:
Main Tasks and Activities:
Membership Management and Engagement:
- Support the WWDN Director to grow and maintain strong relationships across WWDN membership and wider stakeholders
- Lead on the membership recruitment, retention, renewals, and liaison activity across all membership categories (practitioners, groups, organisations).
- Develop and maintain effective membership processes, sign-up, review, and enquiry, working with colleagues across WWDN to champion high levels of customer service
- Ensure membership admin systems are effectively maintained with support from the Web & Data Manager
- Ensure membership data, trends and statistics are captured and reported in a way that informs WWDN strategic, operational, and financial planning
- Produce quarterly reports on the membership function for the WWDN Director / trustees / funders
- Ensure organisational compliance, and conformance with UK-GDPR legislation with support from the Web & Data Manager, and wider WWDN team.
Membership Marketing & Communications / Relationship Building:
- Work with the Head of Communications and Engagement to devise and implement effective membership engagement campaigns
- Monitor and evaluate the effectiveness of all membership marketing activity.
- Utilise a suite of communication assets including digital platforms: Newsletters, website, and social media channels – working closely with the Marketing Officer
- Attend WWDN events and activities to promote membership recruitment and to build strong working relationships with existing members and key partners
- Work with the WWDN Director and wider team to identify and attend sectoral events to represent WWND to promote the membership
Other duties:
- Be first point of contact for WWDN service enquiries and direct to relevant members of the team
- Support the WWDN team to develop, implement, and measure the impact of membership to meet strategic objectives
- Feed into and support the development of systems and processes to support the continuous improvement WWDN’s membership provision and engagement
- On occasion, chairing WWDN events, attending meetings, representing WWDN at external events.
This job description is not exhaustive, and the post holder may be asked to take on additional responsibilities not included herein.
What We’re Looking For:
Person Specification:
- Highly motivated and goal orientated
- Excellent communications and interpersonal skills and ability to represent WWDN externally
- Excellent organisational and administrative skills.
- An interest in the mission and aspirations of Creative Placemaking and the desire to work collaboratively in a small team
- The ability to tailor and adapt communications to specific audiences
Experience:
- A good level of IT literacy including the use of databases and websites (preferably Mailchimp / WordPress, but training will be provided).
- Experience in working with customers in a B2C or B2B customer service / sales environment
- Experience of working towards financial targets
- Knowledge of UK-GDPR and other legislation concerning membership is desirable
- An understanding of the third sector organisations
This job will require travel around Dumfries and Galloway so a driving licence will be required
How to Apply
If you’re interested in this role we encourage you to apply in a way that you feel most comfortable.
You can send us your CV and a short covering letter, or video, to [email protected], explaining why you’re interested and what you could bring to the role.
Application Deadline is 9am in Monday 11th March
Interviews are likely to take place on 21st and 22nd March 2024
It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Wherever you’re from, and whatever your background, we want to hear from you.
We will accept applications from anyone and everyone who feels they have the skills required to fulfil this role. Sound like the right job for you? Get in touch, we’d love to hear from you.